Returns & Exchanges

At Nowe Produkty ALLPOWERS, we stand behind the quality of our solar generators and power solutions. If you are not completely satisfied with your purchase, you can return your item within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) and the appropriate warehouse address.

• 2.
  Prepare the Package

  Securely pack the electronics in their original packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable shipping service to send the package back to our designated service center.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned unit, we will process your refund or ship your exchange item within 5-7 business days.